DRAFT — pending attorney review. This page provides a starter framework. Replace with your finalized, attorney-reviewed policy before sustained public launch. Last updated: May 4, 2026.
We understand plans change. This policy explains how cancellations, no-shows, and refunds work so there are no surprises.
1. Standard appointments
| When you cancel | What happens | |---|---| | More than 24 hours before your appointment | Full refund of any deposit, no fee | | Within 24 hours of your appointment | Deposit forfeited; remaining balance not charged | | No-show (you don't arrive and don't cancel) | Full service price charged to the card on file |
To cancel, log into your account, find the booking, and click Cancel. You can also reply to your confirmation email or call the venue directly.
2. Late arrivals
If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled. The full original price still applies.
3. Events with capacity-limited seats
For events with limited seating (workshops, classes, special programs):
| When you cancel | What happens | |---|---| | More than 48 hours before the event | Full refund | | Within 48 hours of the event | Non-refundable; you may transfer your seat to another guest | | No-show | No refund; no transfer |
Some events are explicitly marked non-refundable (e.g., guest-instructor workshops). The non-refundable status is shown clearly at the time you RSVP.
4. Memberships
- Memberships may be paused once per calendar year for up to 90 days
- Memberships may be cancelled at any time with 30 days' written notice
- The current month's charge is not refunded; you keep access until the end of the billing period
- Unused sessions in the cancellation month do not roll over
5. Pre-paid packages and series
- Packages are non-refundable once redeemed for any session
- Unused packages may be refunded within 14 days of purchase, before any sessions are redeemed, minus a 5% processing fee
- Packages expire one year after purchase unless otherwise stated
6. Gift cards
Gift cards are non-refundable and may not be redeemed for cash, except where state law requires.
7. Specialty / medical-aesthetic services
Some services require us to reserve product, equipment, or extended time and have stricter cancellation terms. The specific terms are disclosed at the time of booking and supersede the general policy above for those services. Examples may include:
- Treatments with pre-ordered injectable product
- Services requiring a longer block of time (60+ minutes one-on-one)
- Services that require lab work in advance
8. We cancel — what happens to you
If we need to cancel due to staff illness, weather, equipment, or any reason on our end:
- We notify you as early as possible
- You get a full refund of any deposit OR the option to reschedule at no charge
- You receive a goodwill credit for repeated cancellations on our end
9. Goodwill exceptions
We may grant exceptions to this policy at our discretion (medical emergency, family emergency, severe weather). Goodwill exceptions are case-by-case and do not waive the policy for future bookings. Please contact us as soon as you know.
10. How to request a refund
Email ak@skyvistaconsulting.com with:
- Your booking reference (in your confirmation email)
- The reason for the request
- Any supporting context
Approved refunds are issued to the original payment method within 5-10 business days.
11. Disputes
If you disagree with how a cancellation or refund was handled, contact us first at ak@skyvistaconsulting.com. We will respond within 5 business days. If we cannot reach an agreement, the dispute-resolution and arbitration provisions in our Terms of Service apply.
12. Contact
Azzure Wellness (Azzure Wellness, owned and operated by Sky Vista Consulting, LLC (Nevada)) Email: ak@skyvistaconsulting.com